Michael Oates

IT Systems Administrator | Computer Science Student

About Me

IT Systems Administrator with extensive experience in desktop support, cloud systems, and infrastructure management. Currently pursuing a Bachelor of Science in Computer Science at the University of Queensland while working full-time in IT support. Passionate about technology solutions, software development, and maintaining robust IT infrastructure. Experience spans from traditional desktop support to modern cloud technologies including Docker, Kubernetes, and GCP.

Technical Skills

Desktop & System Support

  • Windows 10/11
  • Microsoft 365
  • Linux Server Management
  • Troubleshooting & Diagnostics
  • Hardware Maintenance

Cloud & Infrastructure

  • Google Cloud Platform
  • Docker
  • Kubernetes
  • Virtualisation
  • VPN Setup & Management

Programming Languages

  • Python
  • Java
  • Dart
  • C

Database Systems

  • SQL
  • Firebase
  • Database Design

Development Frameworks

  • Flutter
  • Mobile App Development
  • Cross-platform Development

System Administration

  • Backup Management
  • Cyber Security
  • Account Management
  • Network Administration

Education

Bachelor of Science (Computer Science)
University of Queensland
Jan 2020 - Current

Currently studying computer-based systems through theory and hands-on experience. Coursework includes cyber security, software engineering, and data science.

Diploma of Building Design & Technology
Southbank Institute of Technology
Jan 2012 - Dec 2013

Comprehensive study of building design principles and specialist skills for residential and commercial design contexts.

Projects

Multiplayer Card Game App
Flutter, Dart, Firebase

Developed a cross-platform multiplayer card game for iOS and Android using Flutter and Dart. Implemented real-time multiplayer functionality with Firebase backend. Successfully published and available for download on both major mobile platforms.

Personal Infrastructure Setup
Docker, Web Hosting, Domain Management

Built and deployed personal website infrastructure demonstrating practical skills in web hosting, domain management, and modern deployment practices.

Experience

IT Systems Administrator
Pro Drafting & Design
June 2018 - Current

Design and provision of organizational IT support including hardware, software, accounts, and credential management. Responsible for cyber security implementation and VPN setup to enable remote work capabilities. Manage comprehensive IT infrastructure supporting design operations.

Draftsman
Pro Drafting & Design
April 2016 - June 2018

Construction of detailed design plans for multiple commercial projects. Demonstrated ability to organize and prioritize work to complete assignments efficiently. Worked autonomously and collaboratively within team environment.

Service Supervisor
Coles
September 2009 - April 2016

Store supervisor with shift responsibility for staffing and consumer flow management. Developed high-level negotiation skills and demonstrated effective interaction with consumers and staff in fast-paced retail environment.